Resume

Career
Highlights
 
  • Deep understanding of strategic and operational management of the Product Lifecycle Management (PLM) for high-volume, high-dollar business operations.
  • Architected, designed, built and managed the full Software Development Lifecycle (SDLC) an enterprise business operations support system responsible for $20 billion of business.
  • Orchestrated full product lifecycle (PLC) of over 40 products spanning wireless, Internet, database, and web based technologies.
  • Chief Technology Officer of a multinational corporation directing the efforts of 8 managers and over 200 employees.
  • Acutely skilled in using and managing multiple software languages and databases to build Software as a Service (SaaS), Service-Oriented Architecture (SOA) and business intelligent applications.
  • Architected Microsoft certified 20,000 TPS (transactions per second) SQL 2005 database running over 80 million transactions per hour.
  • Designed a multi-terabyte global invoicing data warehouse and business intelligence system supporting all European billing transactions.
  • Architected, designed and built business intelligence dashboard of real-time charts and alerts delivering intelligence for over $5 billion of business.
  • Fluent in Mandarin Chinese.
Technology
Skill Sets
Languages
Agile Management
ASP.NET
AJAX
Bash Scripting
C#, C++, C
CSS
Dreamweaver
Dynamic HTML
Google Maps
HTML, XHTML
Intel 80xx mControllers
Java (J2EE, JSP)
JavaScript
JSON
SaaS
SOA
SQL Stored Procedures
Transact-SQL
Web Services
XML, XSLT
Linux / UNIX
Administration
Apache HTTPD
Apache Tomcat
CentOS
Cisco ASA Firewalls
Device Drivers
DNS
Fedora Core 11
GlassFish 3.x
IBM DB2
IBM WAS
IP Tables
Jasper Reports
MySQL
PostGre SQL
Red Hat Enterprise
SendMail
Subversion, CVS
Usermin / Webmin
VMware
Microsoft
Business Intelligence
Development Studio
Internet Information
Server
Linq to SQL
Microsoft Office
Microsoft Project
Microsoft Visio
SQL Server 200x
SS Analysis Services
SS Integration Services
SS Management Studio
SS Reporting ServicesVisual Studio 2008
Windows 2008 Server
Windows Communications Framework (WCF)
Major Clients:

  • Bank of America
Information Logix, Inc.
Santa Monica
, CA
Oct 2014 – Present
Chief Systems Architect

  • Architected, designed and managed all facets for https://mortgage.bankofamerica.com and its associated administrative websites.
  • Personally compiled and published each website, mobile application and 3rd party web services.
  • Architected, designed and managed using content management system (CMS), so that every Mortgage Loan Officer (MLO) could have their personalized website and mobile application.
  • Leveraged Microsoft SQL Server 2014 for testing and Microsoft SQL Server 2012 for all production assets.
  • Built using C# in Visual Studio 2013. Leveraged MVC5 and the Entity Framework 6 frameworks, including the Component Pro Single Sign-On, NPOI Excel, jQuery 2.x and Bootstrap 3 libraries.
  • Responsible for creating and implementing over a dozen performance SLA-based applications for 3rd party data receiving and provisioning.

Major Clients:

  • Major League Baseball
  • NHL Hockey
World Travel, Inc.
Irvine, CA
July 2011– August 2014
Chief Systems Architect

  • Architected, designed and managed off-shore development team for World Travel’s new mobile platform, WorldMobile 1.0. WorldMobile is built on 3 major platforms, Apple iOS, BlackBerry and Google Android. WorldMobile is a professional traveler tool for managing traveler itineraries and encompassing travel services. Personally compiled and published each mobile application to their app stores maintaining corporate intellectual property in-house. Maintained code base.
  • Architected, designed and managed on-shore team for WorldMobile 2.0 on Apple iOS, Google Android, BlackBerry. Designed to be cross-platform using the PhoneGap 3.5 framework enabling one code base for maintenance and feature upgrades.
  • Architected, designed and built the WorldMobile web service back-end. Built using C# in Visual Studio 2012. Leveraged MVC5 and the Entity Framework 6 frameworks, including the PushSharp, NPOI, jQuery 2.1, Bootstrap 3, and the jqGrid libraries.
  • Created and built the Hotel Rate Auditor product, combining mainframes, websites, multiple database and service feeds for a fully automated check of World Travel’s entire portfolio of hotel rates.
  • Built the corporate Intranet Application Portal for configuring, managing and viewing all internal corporate applications for 600+ agents.
  • Migrated all legacy 2005 and 2008 SQL Servers to SQL Server 2012 Always-On High-Availability infrastructure. This included all 2000, 2005 and 2008 database upgrades and SQL Server Integration Services (SSIS) packages onto a common 2012 SQL server infrastructure.
  • Strategizing, managing and building internal Customer Relationship Management (CRM) project for all of WTI’s clients and individual travelers.
  • Project managing the agile lifecycle for multiple development and cross-functional projects and products.
  • Rearchitected and implemented full corporate conversion of 10 production databases to SQL Server 2008r2 and 2012.
  • Brainstorm with executive management on creating stakeholder value through product monetization and cost reductions across the organizational workflow.
  • Building of secure, scalable architectures through virtualization, physical storage, fault tolerance, and cloud services.
  • Electronically linked to the leading travel technology firms creating a cross-section of hosted cloud, enterprise services and social media interaction. Data is sourced from the likes of Concur, FlightStats, Google, Sabre, Southwest Airlines, Travelport, and TripIt.

Major Clients:

  • American Trucking Association
  • Ocean Carrier Equipment Management Association
  • PierPass
  • Port of Long Beach
  • Port of Los Angeles
  • PortCheck
  • Transportation Corridor Agency
    (OC Toll Roads)
Federal Signal Technologies, Inc.
Irvine, CA
Oct 2008 – July 2011
Chief Systems Architect

  • Product Lifecycle leadership of the Clean Trucks Programs at the Port of Long Beach and the Port of Los Angeles.
  • Operational success in reducing emissions at the two Southern California ports by 80% in just the first 10 months of operation.
  • Ensure continual operation of all elements of our custom accounting application supporting General Ledger, Accounts Payable and Accounts Receivable, Revenue Assurance; including all ad-hoc reporting and auditing support.
  • Instrumental in documenting, institutionalizing and achieving SAS 70 Level II certification; including all disaster recovery and business continuity documentation for our business units.
  • Oversight of all network, database, and application hardware and software across three full datacenters in Irvine, CA and Chandler, AZ.
  • Virtualized environment using VMware to support over $1 million per day of traffic on internal and external websites.
  • Call center support of 30+ full-time call center and account representatives and accounting staff.
  • Managed system outages and post-mortem analysis to continually improve system performance and uptime.
  • Architected, designed and built TrucFlo.com website to meeting America’s national Federal Motor Carrier Safety Administration’s chassis inspection reporting requirements.
  • Gathered requirements from internal and external clients for use in writing operational use cases, functional specifications and design documents for new and upgraded product features.
  • Led the design and build of Blackberry, iPhone, and mobile applications using Java and Apple Objective C.
  • Program management and proposal writing in response to multi-million dollar Request for Proposals (RFP).
  • Coordinated, communicated and trained sales team, customers and executive management in the usage of our products and features.

Major Clients:

  • 3Com
  • Apple
  • Cisco
  • Pfizer
  • Qualcomm
  • Sun

 

New Momentum
San Clemente, CA
Oct 2007 – Oct 2008
Director of Business Intelligence

  • Architected, designed and built enterprise dashboards showing global performance statistics on brand protection violations and supply chain risk management trends.
  • Published SQL Server Analysis Services cubes on the Internet.
  • Interfaced face-to-face with major clients to determine future trends, gather requirements and document new product features.
  • Demonstrated product lines to industry analysts including Gartner Group and AMR Research.
  • Built real-time graphing engine to show trends in customers, customer and product categories, time and a litany of other trending variables.
  • Architected, designed and built alerting system using a service-oriented architecture built on Windows Communication Framework (WCF) to notify customers of potential violating companies of channel and brand agreements.
  • Successfully migrated all web, test and development SQL Servers and Analysis Servers to SQL 2008.
  • Wrote use cases, functional specifications and design documents for new product features in brand protection and new products for supply chain risk management.
  • Coordinated, communicated and trained sales team, customers and executive management in the usage of our products and upcoming features.
  • Incorporated international capabilities throughout all databases, analysis engines and web sites.

 Major Clients:

  • Carlson Wagonlit Travel
  • Ether-2
  • Skky.net

 

GrayArrow Consulting
Newport Beach, CA
Jun 2004 – Present
Chief Software Architect

  • Manager responsible for supervising a team of 15 developers through full product lifecycle of web-based, .NET enterprise travel application suite focusing on the total customer and end-user experience.
  • Architected Microsoft certified 20,000 TPS (transactions per second) SQL 2005 database utilizing Transact-SQL and SQL Server Management Studio. Designed all table and indexing structures, stored procedures and maintenance plans for 24/7/365 operation and DBA knowledge transfer.
  • Wrote use cases, functional specifications, design documents and project plans for new multi-terabyte global invoicing and business intelligence application. Leveraged Microsoft BI Technologies – Internet Information Server, Analysis Services, Integration Services, SQL Server 2005 and Reporting Services.
  • Coordinated, communicated and trained global development and cross-functional teams on capacity planning, project states, database administration and organizational impact.
  • Designed and built J2EE hotel mapping tool leveraging Web 2.0 concepts and technologies including AJAX, JavaScript, XHTML and all facets of Dynamic HTML.
  • Incorporated international capabilities using native Java and database driven translation engines.
  • Maintained all Linux servers remotely at Intelenet datacenter; including Cisco Firewalls, PostGre and MySQL databases, Webmin and operating system administration functions.
  • Developed Linux Ethernet network drivers for new synchronous Media Access Controller. Also built Linux testing application leveraging device-driver API.

Major Clients:

  • Chinese Government
  • Chinese MilitaryBeijing Capitol Airport
  • Shijia Zhuang Airport
  • Hong Kong – Guangdong border
北京华夏新达有限公司
HXXD USA, Inc.
Beijing, China
Sep 2001 – Jun 2004
Chief Technology Officer

  • Managed full product lifecycle of the Sky Eyes Facial Recognition product suite. This product line included tools for Surveillance, Identification and Verification, and an integrated administration module called the Central Operations Post (COP).
  • Provided vision, leadership, and mentoring of development team as we spearheaded the development of cutting-edge facial recognition technology.
  • Lead the product’s international effort. Every HXXD product required seamless movement from English to Traditional Chinese to Simplified Chinese.
  • Continually monitored product gaps and customer perceptions for incorporation into current and future product opportunities.
  • Coordinated Chinese Sales Department in international selling approaches including presentations and assistance in due diligence for prospective clients (pre- and post-sale), while presenting meaningful content for security trade shows and law enforcement forums in Beijing, China.
  • Hands-on Visual C++ and Visual Basic coding, including assistance to global development staff with escalated design and implementation issues.

California State University San Bernardino
Mar 2001 – Jun 2001
Professor of E-Commerce

  • Provided graduate students strategic guidelines for the principles, requirements, and tools necessary in conceptualizing and building high-quality e-commerce systems by developing comprehensive business plans, project management plans, and web applications with a holistic understanding of best-practice e-business processes.
  • Formulated business integrative e-business models.
  • Introduced students to the perspectives of a new generation of managers, planners, analysts and programmers to the realities and potential for electronic commerce in today’s competitive business environment.
  • Train students on Active Server Pages (ASP), Structured Query Language (SQL), and eXtensible Markup Language (XML) architectures.

Major Clients:

  • American Express
  • Travelocity.com
  • Travel One
  • Rosenbluth
    International 
AQUA Software Products, Inc.
Santa Ana, CA
Aug 1996 – Dec 2000
Director of Engineering

  • Managed full project life cycle of the AQUA (Automated QUality Assurance) 2000 Mid-Office Suite to successful completion.
  • Provided vision, leadership, and mentoring of development team through 45 combinatorial products in four years.
  • Worked with top management to develop goals and plan resources while consciously incorporating valued input from other departments for successful and profitable product designs.
  • Continually monitored product gaps and customer perceptions for incorporation into current and future product opportunities.
  • Worked intimately with QC department to ensure a thorough Beta Phase on the road to successfully releasing products on-time and on-budget.
  • Assisted Sales Department in team-based selling approaches including presentations and assistance in due diligence for prospective clients (pre- and post-sale), presenting meaningful content for seminars and users’ conferences, and speaking at industry trade events.
  • Hands-on Visual C++ and Visual Basic coding, including assistance to development staff with escalated design and implementation issues and severe Windows Information Technology (IT) issues.
Major Clients:

  • McDonnell
    Douglas
    Aircraft
  • Houghton Mifflin
  • Texas State
    Library System
  • Connecticut State
    Library System

Auto-Graphics, Inc.
Pomona, CA
Dec 1994 – Aug 1996
Technical Lead

  • Coordinated the development of a multi-platform, metalanguage DBMS for use in large corporate SGML-based electronic publishing solutions. Designed and developed the company’s first restricted access database for Inter/Intra library Web-based applications.
  • Participated in management and sales team planning for the future direction of the company in terms of cost/benefit, bandwidth/$$$ considerations regarding new product applications.
  • Designed the software and company’s cross platform, generic communications paradigm for seamless integration to all 32-bit UNIX and Windows NT projects.
  • Trained and instructed DOS and UNIX C Programmers in Visual C++, Visual Basic, Windows, and n-tier client/server architectures.
  • Hands-on GNU C++ and Borland C++ coding, including assistance to development staff with escalated design and implementation issues and elevated UNIX administration issues.
Education California State University San Bernardino

  • Master of Business Administration, Marketing
  • Bachelors of Arts, Management
  • Languages – Mandarin Chinese
  • Pacific Institute –  Fast Track to Change, Team Process Improvement
  • Organizational Dynamics, Inc. – The Power of Alignment
Professional
Affiliations
American Marketing Association, California Inland Counties
President & Board Chairman, 2002-2003                     
 

  • Applied leadership of Board of Directors for strategic direction and tactical implementation of day-to-day activities
  • Brought value and expertise to our member marketers through quality event programming and concrete examples of marketing best-practices.
  • Implemented online customer surveys resulting in valuable feedback and membership analysis for determining future customer initiatives.
 Thank you!For additional professional history, please visit http://www.DavidDietrich.com/Resume/

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